CONNECT WITH YOUR TARGET MARKET

ShoutPoint’s automated interactive voice messaging system is the perfect business tool. It is the most strategic and efficient way to connect with current and potential clients during and after a transaction. No other channel of communication will afford you the opportunity to deliver a rapid, consistent and interactive message.

A recent survey revealed that 87% of customers would have a more positive opinion of a supplier after receiving a courtesy call to thank them for their business or to ask about their satisfaction according a survey in 2007 conducted by Forrester research for Emerging Trends in Contact Center Customer Service.

Accessing ShoutPoint’s web enabled automated interactive voice messaging system allows you to manage your messages from anywhere you have Internet connectivity. Send messages when you want. Access live reports to see immediate results or to change a campaign at any time. The software is easy to use with an intuitive interface and has the capability to integrate with most other common management software.

APPLICATION FOR BUSINESS

Bill reminder/collections: Notify customers to pay their bill before they receive additional charges, decrease collection call lifecycle and increase collection rates dramatically.

Customer retention: It's easier to keep a client than finding a new one! Past surveys show that churn rates are high in organizations due to the lack of communications with customers. A voice, rather than simple words on a paper can convey emotion and personality. It's much easier to connect to that.

Business continuity: During power outages, storms or other disruptive events notify personnel and clients of business hours. Proactively communicate and update customers of network issues during an outage. A crisis incident is not the time to start planning your recovery. Plans and procedures must be in place and tested prior to an event.

Abandoned shopping cart: Contact a customer at the moment they abandon a cart during the web transaction, and have a customer service assistant walk them through the process or address any concerns they may have.

Sale leads: Send leads to your sales force on the road.

Appointment: Remind and confirm attendees for events and webinars.

Surveys: Call personnel and clients to run satisfaction surveys.

Sales and marketing: Integrate into your CRM application. Automated interactive voice messaging is a strategic tool for sales promotions, product updates, renewals, channel communication, pricing changes, market research, contests, and events.

Customer touch points. Reach out to your customer after a transaction to thank them, to inform of order status and to inquire about the experience, to notify preferred customers of pre-sale announcements, extra discounts, or other special up-sell or cross-sell promotions. It is also useful for sending timely renewal reminders, upgrade notices, warranty expiration notices, credit and collections notices and incentives.

HR: Now routinely used for staffing/personnel scheduling, job alerts, benefit program communications, event scheduling, performance evaluation reminders and training.

Corporate activities. Communicate with sales teams, franchisees, suppliers and channel partners more effectively. Efficient for investor updates.

Compliance. Our mass notification system will immediately disseminate urgent information to your customers, employees, vendors, and regulators. This is ideal for notifications, recalls, identity theft and fraud alerts.