HOSTED PREDICTIVE DIALING

Manage your call center more efficiently by using our hosted predictive dialing service and telephony stress testing service.

Hosted Predictive Dialing

Hosted predictive dialing allows your agents to be mobile and use capacity as needed. There is no need to mange phone or data lines, purchase hardware or software. We can integrate with your existing data base that you provide us and can integrate with your managment software.

System functionality

Integrate with us and you can access features such as web based screen pops based on a data base that you provide us with that dynamically adjusts speed of call flow based on agents logged in to automatic call distribution (ACD).

Benefits

Capacity on demand: There is no need to wait four to six weeks for your communications provider or software provider to provision more capacity.

Agent idle time reduction: Maximize your agent's time on the phone by having a dialer place outbound calls for you.

Minimize queue length: Set the pace of live calls sent to your agents to minimize answered calls that are sitting in queue.

View live reports: Take action to improve your processes while calls are taking place.

Minimize your communication costs: Software, hardware and phone line management are provided for you.

Connect from any location: Agents can be located anywhere to connect to us and do not have to be in one location.

TELEPHONY STRESS TESTING

Test the functionality, reliability and capacity of your phone network through hundreds or thousands of phone calls sent to your contact center through the public switched telephone network when you need it!

Uses

800 number functionality: Verify your 800 numbers are working.

PBX load testing: Test at night simulating peak load of your PBX.

Verify circuit functionality: Test your advanced routing to confirm that it is working properly. Load testing of dynamic routing (i.e. database look-up)

Hold queues: Measure your hold times throughout the day through external testing.

Benefits

Improved network functionality: Use reports and log files to trouble shoot and eliminate problems.

Improve customer satisfaction: Eliminate busies that customers are experiencing.

Confirm what you are paying for by testing your carriers that provide you service. If you are not at ease that your communication system functions at full capacity at any time then use a third party to confirm end to end functionality and capacity at full load on your network.