Shoutpoint’s Call Center Suite is a comprehensive and robust solution which delivers all of the following products in one package:

SOLUTION FOR EVERYONE

  • Voice Broadcasting
  • Inbound Predictive Campaign
  • Outbound Predictive Campaign
  • A blend of both inbound and outbound campaign
  • Call tracking
  • Call traffic managed via cloud based routing

 

ALL IN ONE SOLUTION

Call Center Suite is the perfect solution to replace all of the various components many “traditional” call centers have cobbled together to support their business needs. Powerful administration features provide the call center managers with everything they need to setup, manage and monitor any campaign. Forward calls based upon skill level, record calls, mentor agents, provide robust scripts for agents to utilize…basically anything you need to ensure a successful campaign is provided for you in this package.

 

SOPHISTICATED UTILITIES

Call Center Suite also provides a very sophisticated agent interface, call throttling to reduce abandonment, customizable call queuing, comprehensive reporting package, web services technology for exporting data into proprietary systems, and many other utilities, all geared toward making any campaign a success.

 

Contact us today to learn more about this very exciting product.


PRODUCT SPECIFICATION SHEET