Automatic Number Identification (ANI) is a feature of telephony services that permits to display or capture the billing telephone number of a calling party. ANI Control means that the Caller can control what number will be captured or displayed.
An Application Programming Interface (API) is a particular set of rules and specifications that software programs can follow to communicate with each other. It serves as an interface between different software programs and facilitates their interaction, similar to the way the user interface facilitates interaction between humans and computers.
The ability to control dialing speeds by increasing or decreasing the dial rate type.
Gives you complete control over billing. With the ability to bill your customers different rates based on applications used (i.e bill on per message delivered, per minute, or bill more for advanced application usage). Built on latest technology with many powerful features designed to improve the efficiency and accuracy of your call billing process.
Detects the busy tone while calling on an analogue line. It is powered by a very complex detection algorithm that listens and recognizes a busy signal.
Call forwarding (or call diverting), in telephony, is a feature on some telephone networks allowing an incoming call to a called party, which would be otherwise unavailable, to be redirected to a mobile telephone or other telephone number where the desired called party is situated.
Call queuing places callers on hold instead of transferring them to voice mail and sends the caller to the destination once an agent is available.
Record, play back and download inbound and outbound calls at the click of a mouse, with our web based call recording.
Technology that allows calls to be routed to different numbers.
Manage your inbound and outbound calls with instant access to accurate statistics.
Track analytics related to calls to a specific phone number, such as a toll free or local number where the caller is then forwarded to another phone number where a representative takes the call (commonly used in advertising).
Channels or phone lines used for conferencing.
A survey with the option of branching or transferring a caller to solicit feedback from participants immediately following a conference.
Interact with multiple callers 300, 3,000 or 30,000 on a single conference call.
Custom built (based on customer specifications) automated call handling that directs your callers to the right place based on (DTMF) digits entered. It's like a virtual switchboard that ensures all calls are routed and answered efficiently.
Receive confirmation that your data, email or message was successfully delivered. (i.e. press # to confirm that you receive this message).
Robust and real time analytics available for all conferences and application types.
Ability to search a database for a call forwarding destination.
Vary what voice files are played based on data specified in the phone list/record.
An application that allows you to send out emergency ad hoc messages to 1,000, 100,000 or over 1,000,000 recipients in real time.
The ability to dial a number and include the appropriate extension.
An algorithm that listens for the tones of a fax machine, and upon detection drops the call to avoid charges for incorrect phone numbers.
The ability to stop (all calls in process will not complete and no new calls will be started) abort (all calls in place will be dropped) or start a campaign in real time from a dashboard.
Ability to solicit responses from the caller to direct the caller based on the digits pressed on the phone key pad.
Interconnected VoIP is a service that enables real-time, two-way voice communication; requires a broadband connection from the user's location; requires Internet protocol-compatible customer premises equipment; and permits users generally to receive calls that originate on the public switched telephone network and to terminate calls to the public switched telephone network.
Ability for customer’s to procure a local telephone number for inbound calls with the ability to route calls based on digits pressed on the phone keypad.
Ability to dial thousands of phones numbers simultaneously.
The ability to detect a live operator.
Outgoing calls dialing a specific number.
A procedure leveraging Shoutpoint’s infrastructure to conduct stress testing for capacity and call routing.
Allows a list of telephone numbers that are automatically dialed and connects answered callers to live people such as agents or volunteers.
Analytics and reporting are available real time during any campaign or conference.
Dialing a number subsequent times with the ability to set a redial delay time.
A procedure that allows you to regenerate a phone list with certain parameters such as problems, operators etc. and create a phone list without having to export the phone list.
Ability to confirm a caller has received a message and therefore will not be dialed on another number that was provided.
“Short Message Service” is used to send small bits of data, commonly known as “texts” to mobile phones.
Ability to decipher specific responses from participants or callers.
Ability to control dialing speed as to avoid overwhelming infrastructures in specific regions and the ability to allocate ports/phone lines to customers.
During a survey callers can respond to specific questions and be taken down specific “branches” of questioning based on their answers in addition to transferring the caller to another destination based on their response.
Calls that allow respondents to answer questions in response to a live person or an IVR system.
Ability to set dialing campaigns to only operate during specific times in differing time zones.
Ability for customer to procure a toll free number for inbound calls with the ability to route calls based on the digits pressed on the telephone keypad.
The ability to differentiate between fax machines, answering machines, and operators.
Text to Speech converts words to digitized audible speech.
Text Telephone. Telecommunication device for the deaf, hard of hearing, or speech impaired to use the telephone to communicate by allowing them to type messages back and forth to one another instead of talking and listening.
The ability to adjust when messages are played.
Ability for clients to set up an infinite number of sub customers underneath them, allowing multiple levels of resellers and users.
A communication application featuring voice messages that are dialed to mass numbers of call recipients at once.
Ability to detect a human voice during a call as opposed to an answering machine, fax machine, busy, operator etc.