A: In today's digital world, making a real impression is more important than ever. Adding voice enables your message to stand out and is a great way to "humanize" a message, making it more personal.

A: Shoutpoint customers are software development companies and resellers who leverage Shoutpoint’s technology to create unique applications and products for their specific markets. These markets include, but are not limited to, political surveying and townhalls, lead generation, emergency notifications, schools, nonprofits, healthcare and many others.

A: A privately owned company with a team of telecommunication developers and network engineers that have been working together for over 10 years. We simply love developing new telephony technology!

A: We believe in giving you the tools to control and manage what you do, so you can support your customers efficiently. This includes live reporting and troubleshooting tools so you can provide information directly to your customers when they request it.  Of course, we are always here to help when needed!

A: There are many ways you can route your calls, using many different campaign types. The options range from simple, traditional mass broadcasts to more sophisticated call routing and surveys.

A: Yes, through our API. Our API is well documented and we have numerous examples, which we provide to all new users, of our API.

A: Yes.

A: Yes, local and toll free numbers.

A: Yes.

A: Yes.

A: Yes.

A: There are three methods:

1. Type a message out on your keyboard and the message will be converted using text to speech (TTS). There is also Variable TTS, where a name or personal information is inserted into the message. With Variable TTS, you may also concatenate other TTS or voice recordings.

2. Create a .wav File by calling into a designated number and entering a unique PIN

3. Pre-record your message offline and upload it to our system

A: Yes, you have the ability to control timing and many other options on both a macro and micro level.

A: Yes. However, customers are responsible for adhering to DNC laws. You will have access to your own DNC library where your DNC lists may be loaded and utilized when running campaigns/schedules. In addition, we provide you with the ability to add to your DNC list and scrub against our master national list which we maintain on your behalf.

A: Yes.

A: Yes, we provide real time statistical information which accurately depicts the progress of your dial.

A: No.

A: Yes.

A: You have multiple delivery options, including multiple phone numbers, SMS and email per contact record.

A: This service allows you to create a conference call with tools to manage over 40,000 people on one conference at the same time! Outbound calls can be placed which prompt listeners to join or listeners may call into the conference.

A: Yes, our application is hierarchical and you have the ability to create a myriad of sub-customers that may also have an infinite number of sub-customers.

A: Yes, you have the ability to mark-up your rate to sub-customers by utilizing over 14 bill rate types such as billing per message delivered, per minute, per transferred call etc.

A: Yes, we have over 20 different security roles so you may give users/customers the specific access they need, such as viewing reports, entering funds, monitoring a campaign etc.

A: Shoutpoint works with over six providers, so there is no down time if a single carrier is having issues. Shoutpoint also has a redundant network with data center locations in four regionally diverse areas, all equipped to provide automatic failover. We have software monitoring for route optimization 24/7/365, which gives us the ability to immediately route around carrier network issues.

A: Yes, we have staff in all times zones in North America. Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it. Phone: 949-309-2821

A: Pay as you go.

A: 6 second increments (6/6)